Question 1

How do I open a business account?

Accepted Answer

Opening an account takes about 5 minutes. Click "Get Started" on our homepage, fill out your business information, complete identity verification, and you're all set. Most accounts are approved instantly.

Question 2

How long does it take to receive my debit card?

Accepted Answer

Physical debit cards are shipped within 1-2 business days and typically arrive within 5-7 business days. You can create and use virtual cards immediately while waiting for your physical card.

Question 3

What are the fees for CapyBank?

Accepted Answer

Our Starter plan is completely free with no monthly fees or minimum balance requirements. Growth ($29/mo) and Scale ($99/mo) plans include additional features. See our pricing page for full details.

Question 4

Is my money FDIC insured?

Accepted Answer

Yes, all deposits are FDIC insured up to $250,000 through our partner banks. Your money is safe and protected.

Question 5

Can I use CapyBank for my LLC?

Accepted Answer

Absolutely! CapyBank supports sole proprietors, LLCs, corporations, partnerships, and other business structures. Our verification process is designed to handle all business types.

Question 6

How do I contact support?

Accepted Answer

You can reach our support team via chat (click the chat icon), email at support@capybank.ai, or phone for Scale plan members. We typically respond within a few hours.

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